Shipping policy

At Dalenoravel, we are committed to providing clear shipping information and a reliable order fulfillment experience for customers in the United States. This Shipping Policy explains our shipping destinations, shipping charges, order processing procedures, estimated delivery times, tracking information, and how we handle delivery-related concerns.

Please review this policy before placing an order. Shipping costs and delivery estimates displayed at checkout should be read together with the information provided below.

1. Shipping Destinations

Dalenoravel currently offers shipping to eligible delivery addresses within the United States, subject to service availability and the shipping options presented at checkout.

I. We do not currently offer shipping to destinations outside the United States through our online store.

II. Shipping availability may vary by delivery address, product, carrier service, or other fulfillment requirements. If we are unable to ship an order to the address provided, we will contact the customer to clarify the issue or explain the available options.

III. Customers are responsible for entering a complete and accurate delivery address, including the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact information.

IV. Customers should review their shipping information carefully before submitting an order. An incorrect or incomplete address may result in delivery delays, additional delivery arrangements, or the return of a shipment to the sender.

2. Shipping Fees and Taxes

2.1 Shipping Fees

Our standard shipping fees are calculated according to the merchandise subtotal of the order, as follows.

I. Orders with a qualifying merchandise subtotal of $79.00 or more are eligible for free standard shipping.

II. Orders with a merchandise subtotal below $79.00 are subject to a flat standard shipping fee of $9.90 per order.

III. The applicable shipping fee is displayed during checkout before the customer completes the purchase. The shipping amount shown at checkout is the amount applicable to that order, subject to any clearly disclosed qualifying conditions or adjustments.

IV. Unless otherwise expressly stated, the free shipping threshold applies to standard shipping only. Additional shipping services, if offered, may be subject to separate charges displayed at checkout.

V. Customers should review the final order summary before submitting payment to confirm the merchandise subtotal, applicable shipping charges, discounts, and taxes.

2.2 Sales Taxes

I. Applicable sales taxes are calculated based on the delivery destination, the items purchased, and the tax requirements applicable to the transaction.

II. Any applicable sales tax will be displayed during checkout before the order is completed.

III. The final amount payable may include the merchandise subtotal, applicable shipping charges, and applicable taxes. The amount displayed at checkout is the amount presented for payment before the customer confirms the order.

3. Order Processing Time

Orders generally require 1–3 business days for processing before they are handed over to the shipping carrier.

I. Order processing includes payment verification, order review, inventory coordination, item preparation, packaging, and shipment arrangements, as applicable.

II. Business days exclude Saturdays, Sundays, and applicable public holidays observed by our order processing operations. Orders placed outside normal processing operations generally begin processing on the next business day.

III. Processing time is separate from transit time. The estimated delivery period includes both the time needed to process an order and the estimated time required for the carrier to deliver it after dispatch.

IV. Orders that require additional payment verification, address clarification, inventory checks, or other reasonable review may require additional processing time. If we determine that an order cannot be shipped within the applicable promised timeframe, we will notify the customer and provide the legally required options for proceeding with or canceling the order.

V. We make reasonable efforts to process orders within the stated timeframe. Processing estimates are based on our ordinary fulfillment operations and must be supported by our actual fulfillment capabilities.

VI. An order confirmation acknowledges receipt of an order but does not necessarily mean that the order has been dispatched. A separate shipping confirmation will be sent after the shipment has been handed over to the carrier.

4. Shipping and Estimated Delivery Time

Our current estimated delivery schedule for standard shipping within the United States is as follows.

Delivery Stage	Estimated Time
Order processing	1–3 business days
Carrier transit after dispatch	5–8 business days
Total estimated delivery time	6–11 business days

I. The total estimated delivery time is calculated by combining order processing time and carrier transit time. These periods are separate and should be considered together when estimating arrival.

II. Transit time begins after the order has been dispatched and handed over to the shipping carrier. Processing time does not begin again when the carrier receives the shipment.

III. The delivery estimates above are estimates, not guaranteed arrival dates. Actual delivery may vary depending on the destination, carrier capacity, transportation conditions, weather, public holidays, address verification, customs procedures where applicable, or other circumstances affecting fulfillment or transportation.

IV. If we determine that an order cannot be shipped within the applicable promised timeframe, we will provide a delay notice and offer the options required by applicable law, including consent to a delay or cancellation with a refund, as applicable. We will not treat silence as consent where applicable law requires affirmative consent.

V. We do not use general statements about delays or carrier disruptions to eliminate customer rights that apply under federal or state law.

5. Shipping Carriers

Depending on destination, service availability, shipment requirements, and fulfillment arrangements, orders may be shipped using DHL Express, UPS, or FedEx where these services are available and actually used for the order.

I. The carrier selected for a particular shipment may vary according to operational requirements, delivery coverage, package characteristics, and available services.

II. Carrier information and tracking details will be provided in the shipping confirmation email when available.

III. A carrier's published delivery estimate may differ from our total estimated delivery time because carrier transit estimates generally do not include our order processing time.

IV. Carrier names are provided for shipment information only. Mentioning a carrier does not represent an endorsement, partnership, or special affiliation beyond the shipping services actually used.

V. We will not identify a carrier as handling a particular order unless that carrier has actually been assigned to the shipment.

6. Order Confirmation and Tracking

Customers will receive an order confirmation email after an order is placed. After dispatch, we will send a shipping confirmation email with the available shipment information.

I. The order confirmation may contain the order number, purchase details, and relevant payment or billing information.

II. The shipping confirmation will include available carrier and tracking information when provided by the fulfillment or shipping system.

III. If order tracking is available through our website, customers may use the Order Tracking page and enter the information requested by that page, such as the order number and the email address or telephone number associated with the purchase.

IV. If the Order Tracking page is unavailable or does not support a particular shipment, customers may contact us using the information in the Contact Information section of this policy.

V. Tracking information may not appear immediately after dispatch. The carrier may require additional time to register the shipment or update its tracking system.

VI. Tracking events are supplied by the relevant carrier or fulfillment service. A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.

VII. Customers who cannot locate their order or need help interpreting tracking information should contact our customer service team and provide their order number and the contact details associated with the purchase.

7. Delivery Problems and Shipping Responsibility

7.1 Damaged, Missing, or Lost Shipments

We aim to assist customers when a shipment is damaged, incomplete, delayed, or potentially lost during transit.

I. If an order arrives damaged, contains missing items, or appears to have been lost in transit, customers should contact assist@dalenoravel.com and provide the order number, a description of the issue, and photographs or other supporting information when reasonably available.

II. We will review the information provided and, where appropriate, work with the relevant carrier or fulfillment partner to investigate the reported issue and determine the next steps.

III. If tracking indicates that a package has been delivered but the customer has not received it, the customer may check the delivery location, mailbox, household receiving areas, building management, or other appropriate locations and may contact the carrier for additional delivery information.

IV. If the package remains missing, the customer should contact us so we can review the circumstances and assist with the investigation.

V. We will assess reported delivery issues based on the available order, tracking, and fulfillment information. Any applicable replacement, refund, or other remedy will be handled in accordance with the applicable Return and Refund Policy and relevant consumer protection requirements.

VI. Nothing in this section excludes or limits a customer's rights or remedies that cannot lawfully be excluded or limited under applicable law.

7.2 Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate delivery details when placing an order.

I. If an address issue is identified before dispatch, we may contact the customer to request clarification or correction.

II. Address changes cannot be guaranteed after an order has entered processing or has been handed over to the carrier.

III. If a shipment is delayed, returned, or undeliverable because of incorrect or incomplete information supplied by the customer, we will review the circumstances and explain any available options.

IV. Any additional shipping charges, reshipment arrangements, or refund adjustments arising from an address issue will be assessed based on the actual circumstances, the applicable policy, and applicable law. We will not impose charges that have no lawful or contractual basis.

7.3 Delivery Delays and Carrier Disruptions

Delivery delays may occur because of transportation interruptions, weather conditions, operational disruptions, address issues, or other events affecting shipment movement.

I. If a shipment appears delayed beyond the applicable estimate, customers may contact us with their order number and tracking information.

II. We will review the available tracking information and provide reasonable assistance, including contacting the carrier or fulfillment partner where appropriate.

III. Carrier delays do not automatically eliminate our obligations under applicable consumer protection laws or any express delivery commitment made for an order.

IV. If we become unable to ship an order within the applicable promised timeframe, we will provide the notices and cancellation or refund options required by applicable law.

8. Order Changes and Cancellations

Customers who need to change or cancel an order should contact us as soon as possible after placing it.

I. We will make reasonable efforts to accommodate a cancellation or address change before processing or dispatch, but a request cannot be guaranteed once fulfillment has begun.

II. After an order has been handed over to the carrier, we may be unable to stop the shipment, change the delivery address, or cancel delivery directly.

III. If an order has already been dispatched, any return or refund request will be handled under our Return and Refund Policy and Cancellation Policy, subject to applicable law.

IV. Nothing in this section limits any cancellation rights that customers may have under applicable law, including rights relating to delayed shipment.

9. Delivery Instructions and Receipt of Packages

Customers can help facilitate delivery by checking their shipping details and monitoring carrier notifications.

I. Customers should confirm that the recipient's name, street address, apartment or unit number, city, state, ZIP code, and contact information are correct before completing checkout.

II. Some shipments may require a signature or other confirmation of receipt, depending on the carrier, service, package, and delivery requirements.

III. If the carrier reports an unsuccessful delivery attempt, customers should follow the instructions supplied by the carrier for any available redelivery or collection options.

IV. If the outer packaging appears visibly damaged upon arrival, customers are encouraged to retain the packaging and take photographs where reasonably possible before contacting us.

V. Customers should contact us if an order has not arrived within the applicable estimated delivery period or if the delivered items appear damaged, incomplete, or incorrect.

VI. Delivery procedures and available redelivery options may vary by carrier and destination. Customers should follow the applicable carrier instructions without assuming that every shipment offers the same services.

10. Contact Information

For questions about shipping charges, order processing, tracking, delivery estimates, or shipment issues, customers may contact Dalenoravel using the following information.

Business Name: Dalenoravel

Address: 47, Naka-dori, Ono-machi, Ono-machi, Tamura-gun, Fukushima 963-3401, Japan

Telephone: +81 247-72-2111

Email: assist@dalenoravel.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (CT)

I. When contacting us about an existing order, please provide the order number and the email address or telephone number associated with the purchase.

II. Customer service hours refer to our stated support schedule. Responses may require additional time when an inquiry requires carrier investigation, fulfillment verification, or other review.

III. We will use the information provided to review and respond to the inquiry in accordance with our Privacy Policy and applicable law.

11. Related Policies and Additional Information

Customers should review the following pages for additional information about purchases, returns, privacy, payments, and the operation of our online store.

I. For return eligibility, refund conditions, return procedures, and refund processing, please refer to our Return and Refund Policy.

II. For order cancellation procedures and applicable cancellation conditions, please refer to our Cancellation Policy.

III. For the terms governing access to and use of our online store, please refer to our Terms and Conditions.

IV. For information about the personal information we collect, how we use it, and applicable privacy rights, please refer to our Privacy Policy.

V. For information about cookies and similar technologies, please refer to our Cookie Policy.

VI. For accepted payment methods and payment-related procedures, please refer to our Payment Policy.

VII. For information identifying our business and relevant legal disclosures, please refer to our Legal Notice.

VIII. For more information about our brand and business, please refer to our About Us.

IX. For customer service contact details and other assistance, please refer to our Contact Us.

Dalenoravel appreciates your business. We aim to provide accurate shipping information, communicate delivery issues clearly, and handle order-related concerns in accordance with this policy and applicable law.