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We're Here to Help

At Dalenoravel, we are committed to providing clear product information, transparent order support, and accessible customer service throughout your shopping experience. Whether you have questions about our furniture, product specifications, an existing order, payment, shipping, cancellation, returns, or refunds, our customer service team is available to assist you through the contact channels listed below.

We operate as an online store serving customers in the United States. For assistance with a purchase or a question about our products and policies, please contact us directly using the verified contact information provided on this page.

1. Customer Service Contact Information

Business Name: Dalenoravel

Address: 47, Naka-dori, Ono-machi, Ono-machi, Tamura-gun, Fukushima 963-3401, Japan

Telephone: +81 247-72-2111

Email: assist@dalenoravel.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (CT)

2. How We Can Help

I. Product Information

For questions about furniture, product dimensions, materials, colors, assembly requirements, product features, or other published specifications, please include the product name or the relevant product page link. We will review your inquiry based on the available product information.

II. Order Status and Shipping

For questions about order confirmation, processing, shipment tracking, delivery estimates, or delivery problems, please provide your order number and the email address associated with your purchase.

Orders are generally processed within 1–3 business days. Estimated transit time is 5–8 business days, and the estimated total delivery time is 6–11 business days. These timeframes are estimates and may vary depending on product availability, destination, carrier operations, customs procedures where applicable, and other circumstances affecting delivery.

For shipping arrangements, delivery estimates, and additional details, please review our Shipping Policy.

III. Payment and Billing

If you have questions about a payment, an order charge, a payment authorization, or a billing discrepancy, please contact us with your order number and a description of the issue. For your security, do not send complete payment card numbers, card security codes, passwords, or other sensitive payment credentials by email or telephone.

For additional information about accepted payment methods and payment-related procedures, please review our Payment Policy.

IV. Order Cancellation

Cancellation requests may be submitted within 48 hours of placing an order, provided the order has not already been shipped. Please contact us as soon as possible and include your order number so that we can review the order status.

Submitting a cancellation request does not automatically confirm that the order has been canceled. Cancellation eligibility and processing depend on the order status and the applicable terms set out in our Cancellation Policy.

V. Returns, Exchanges, and Refunds

Return or exchange requests must be submitted within 40 calendar days after delivery, subject to the eligibility requirements and procedures in our applicable policies. Please contact us before sending any item back so that we can explain the applicable return procedure and provide any required instructions.

Refund eligibility, return shipping arrangements, product condition requirements, and refund processing procedures depend on the circumstances of the request and the terms of our Return and Refund Policy.

Please do not send products to our business address as a return destination unless we have expressly confirmed that the address is authorized for that purpose.

3. Information to Include in Your Inquiry

To help us identify your order and address your request efficiently, please provide the information relevant to your inquiry.

I. Order-Related Requests: Include your order number and the email address associated with the purchase.

II. Product-Related Requests: Include the product name, product page link, and a description of the question or issue.

III. Damaged, Defective, or Incorrect Items: Where relevant, provide a clear description of the issue and supporting photographs that show the product and the reported condition.

IV. Other Inquiries: Explain your question or concern clearly and include any relevant information that will help us review your request.

Please provide only the information reasonably necessary to handle your inquiry. Do not send full payment card details, card security codes, account passwords, or other unnecessary sensitive information through email or telephone.

4. Customer Service and Response Handling

We review customer inquiries during our stated customer service hours. Response times may vary depending on inquiry volume, the nature of the request, and whether additional information is needed to investigate the matter.

I. Order Investigations: We may review order records, shipment information, and relevant transaction details to understand the issue.

II. Delivery and Product Issues: We may request additional information or photographs when reasonably necessary to assess a reported delivery problem, damaged product, or incorrect item.

III. Cancellation and Refund Requests: We will review the applicable order status and policy requirements before explaining the available next steps.

IV. Follow-Up Communications: Please use the same email address associated with your order whenever possible and retain your order confirmation and relevant correspondence for reference.

Contacting customer service does not by itself constitute confirmation of a cancellation, approval of a return, or authorization of a refund. Any request will be handled according to the applicable policy and the circumstances of the transaction.

5. Additional Policies and Legal Information

For complete information about your purchase, website use, personal information, and available customer options, please consult the relevant policy pages on our website.

I. Shipping and Delivery: Shipping Policy

II. Returns and Refunds: Return and Refund Policy

III. Order Cancellations: Cancellation Policy

IV. Website Use and Purchase Terms: Terms and Conditions

V. Personal Information and Data Practices: Privacy Policy

VI. Cookies and Online Tracking: Cookie Policy

VII. Payments and Billing: Payment Policy

VIII. Business and Legal Information: Legal Notice

IX. Brand and Store Information: About Us

These pages provide additional information about our business, transaction procedures, and applicable policies. If you have questions about how a policy applies to your order, please contact us using the details provided on this page.

6. Contact Dalenoravel

We value clear communication and the opportunity to address customer questions and concerns. If you need assistance with a product, purchase, delivery, cancellation, return, or refund, please contact our customer service team using the information below.

Address: 47, Naka-dori, Ono-machi, Ono-machi, Tamura-gun, Fukushima 963-3401, Japan

Telephone: +81 247-72-2111

Email: assist@dalenoravel.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (CT)

Thank you for choosing Dalenoravel. We appreciate your interest in our products and your opportunity to shop with us.