Return and Refund Policy
At Dalenoravel (“Dalenoravel,” “we,” “us,” or “our”), we want you to shop with confidence. This Return and Refund Policy explains our commercial return and exchange procedures, refund processing, return shipping costs, and limited conformity coverage for new products.
Our policy is designed to provide clear and consistent information before and after purchase. It does not exclude, restrict, or replace any consumer rights that cannot lawfully be excluded or restricted under applicable law.
1. Return and Exchange Window
I. Return request deadline. You may submit a return or exchange request within 40 calendar days beginning on the day after the carrier records delivery of your order. If the delivery record is unavailable or disputed, we will reasonably assess the available delivery information.
II. Return shipment deadline. Once we approve your request and provide return instructions, you must dispatch the approved item within 14 calendar days after the date of our return authorization notice. Please retain your shipment receipt and tracking information as evidence of timely dispatch.
III. Consistent deadlines. The 40-calendar-day request period and the 14-calendar-day return shipment period apply to both return and exchange requests under this commercial policy. If you notify us of a problem within the applicable request period, we will not reject your request solely because our review or authorization process extends beyond that period. We will provide reasonable instructions for completing the return.
IV. Legal exceptions. These commercial deadlines do not limit any longer period, warranty remedy, statutory right, or other protection that applies under mandatory law.
2. Return and Exchange Eligibility
I. Damaged or visibly defective products. You may request a return, refund, repair, or replacement if an item arrives with scratches, dents, stains, broken components, or other material defects that were not disclosed before purchase.
II. Functional or manufacturing defects. You may submit a claim if a product has a manufacturing defect, functional failure, or other nonconformity affecting its ordinary intended use or its conformity with the applicable product description.
III. Incorrect or materially misdescribed products. If you receive an incorrect item, model, specification, or product that materially differs from the description provided at the time of purchase, contact us so we can review the issue and arrange an appropriate remedy.
IV. Unusual odors or material color discrepancies. You may request a review if a product has an unusually strong or persistent odor inconsistent with its reasonably expected characteristics, or a material color discrepancy compared with its advertised presentation. Minor differences caused by lighting or display settings do not automatically constitute a defect. We will assess the nature and significance of the discrepancy based on the available evidence and applicable law.
V. Change-of-mind returns. You may request a return or exchange even if the product is not defective, provided that you meet the applicable commercial deadlines and eligibility conditions. Unless otherwise required by law, the item must be in reasonable condition, with its original components and accessories. Original packaging should be included where reasonably available. We will not treat ordinary handling necessary to inspect a product as misuse by itself.
VI. Exclusions and exceptions. A request may be subject to additional review if an item has been damaged through misuse, unauthorized modification, accidental damage after delivery, or handling beyond what is reasonably necessary for inspection. Any exclusion will be applied consistently with applicable warranty obligations and consumer protection law. No exclusion in this policy overrides a non-waivable legal right.
3. How to Request a Return
I. Contact customer service. Email assist@dalenoravel.com or call +81 247-72-2111. Include your order number, purchase confirmation or proof of payment, the reason for your request, and clear photographs or videos when relevant.
II. Review and authorization. We will review your request and respond within a reasonable time. If approved, we will provide the return address, shipping instructions, and any applicable return label or shipping arrangements. Please obtain authorization before dispatching a return so that we can identify and process your parcel correctly. Authorization is an administrative procedure and does not eliminate any consumer rights available under applicable law.
III. Dispatch the item. Send the approved item within 14 calendar days after the return authorization notice. Use the shipping method and destination specified in our instructions. Please retain your tracking number and shipping receipt until the matter is resolved.
IV. Inspection and outcome. After the item arrives, we will assess its condition and the stated reason for return. We may request reasonable additional information if necessary. Once the return is approved, we will initiate the applicable refund, repair, or replacement arrangement without unnecessary delay.
V. Unannounced or misdirected returns. Parcels sent without sufficient order information or to an incorrect address may take longer to identify. Contact us if you have already dispatched a return without authorization so that we can assist you.
4. Exchange and Replacement Procedure
I. Submit an exchange request. Contact customer service within 40 calendar days beginning on the day after recorded delivery. Provide your order number, the item concerned, the reason for the exchange, and any supporting photographs or videos.
II. Return authorization and dispatch. If approved, we will provide the applicable return instructions. You must dispatch the item within 14 calendar days after our authorization notice unless we agree otherwise or applicable law requires a different arrangement.
III. Replacement processing. After we receive and assess the returned item, we will arrange shipment of an approved commercial exchange within 1–3 business days, subject to replacement availability. The transit time after dispatch depends on the destination and the applicable shipping method. Please consult our Shipping Policy.
IV. Replacement unavailable. If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative, including a refund where applicable. For warranty claims, we will provide the remedy required by the applicable warranty terms and law rather than treating a refund as the only possible outcome in every case.
V. No additional charge for covered defects. Where a repair or replacement is required under our limited conformity guarantee or applicable law, we will not charge you for the covered repair or replacement itself or for shipping costs that we are legally required to bear.
5. Two-Year Limited Conformity Guarantee for New Products
I. Coverage period. Subject to the terms below, Dalenoravel provides a two-year limited conformity guarantee for new products, beginning on the day after delivery. This is an express commercial guarantee offered by Dalenoravel. It is not a representation that federal law imposes a universal two-year warranty on every product sold in the United States. Any longer or additional protection required by applicable law remains available.
II. Covered nonconformity. During the coverage period, you may contact us if a new product has a manufacturing or functional defect, fails to conform materially to the product description or applicable specifications, or otherwise fails to meet the conformity standards expressly covered by this guarantee. Coverage is assessed in light of the product's stated purpose, disclosed characteristics, normal intended use, and applicable legal requirements.
III. Free repair or replacement. If a covered defect is confirmed, we will provide a repair or replacement without charge, as appropriate to the product and the circumstances. Covered remedies will not be subject to a repair charge or replacement product charge. We will also bear reasonable shipping and handling costs associated with the covered remedy to the extent required by this guarantee or applicable law. We will explain any necessary return arrangements before you ship the item.
IV. Reasonable remedy period. We will arrange the approved repair or replacement within a reasonable period after confirming the claim and receiving any item reasonably required for assessment. The actual time depends on product availability, technical requirements, and shipping logistics. We will communicate material delays and any proposed alternative.
V. Further remedies. If we cannot provide an applicable repair or replacement, fail to do so within a reasonable time, cause material inconvenience, or the same covered nonconformity persists or recurs, you may be entitled to an alternative remedy. Depending on the circumstances and applicable law, this may include a further repair or replacement, a price reduction, a refund, or another legally available remedy. A refund is not automatically available for every minor issue, and the applicable legal requirements will determine the remedy.
VI. Information needed for a claim. Please provide your order number, a description of the problem, and reasonable supporting photographs, videos, or other information. We may request access to the product or ask you to return it for assessment where reasonably necessary. We will not require unnecessary documentation as a condition of exercising a non-waivable legal right.
VII. Limitations. This guarantee does not cover damage demonstrably caused by misuse, unauthorized alteration, or failure to follow material product instructions where the damage is unrelated to a covered defect. It does not exclude defects or remedies that remain covered by mandatory law. Any disclaimer, limitation, or exclusion applies only to the extent legally permitted.
VIII. Separate manufacturer warranties. A manufacturer's warranty, if provided, may offer additional coverage. The existence of such a warranty does not automatically replace Dalenoravel's own obligations under this guarantee or applicable law.
6. Refund Method and Processing Time
I. Original payment method. Approved refunds will normally be issued to the original payment method used for the order, subject to the capabilities of the payment processor and applicable law. Supported card networks may include Visa, Mastercard, American Express, Discover, and JCB, depending on the payment methods offered at checkout.
II. Refund initiation deadline. Once a return has been received where a physical return is required, the inspection has been completed, and the refund has been approved, we will initiate the refund within 1–3 business days after approval. Where a refund is required by law without waiting for the return or inspection, we will process it within the applicable legal deadline.
III. Payment Provider Posting Time. After we initiate a refund, it may take approximately 1–3 business days for the funds to appear in your account, depending on your bank, card issuer, payment provider, and payment method. This is an estimate rather than a guarantee. If the refund has not appeared after this period, please contact us with your order number so we can check the transaction status.
IV. Refund amount. For an approved return, we will refund the amounts required by this policy and applicable law. Original shipping charges, taxes, and other order charges will be handled according to the reason for return, the terms disclosed at checkout, and applicable legal requirements. Where a deduction is legally permitted, we will explain its basis before completing the refund.
V. Orders that cannot be shipped. If we cannot ship an order within the promised timeframe or the timeframe required by applicable law, we will provide the required delay notice and cancellation option, or cancel the order and issue the required refund. Where the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule applies, we will follow its requirements for shipment delays, customer consent, cancellation, and prompt refunds.
7. Return Shipping Costs and Large-Item Estimates
I. Confirmed product-related issues. If a product is confirmed to have arrived damaged, to have a covered quality defect, to be materially misdescribed, or to be incorrect due to our error, we will cover the applicable return shipping costs and arrange an appropriate remedy in accordance with this policy and applicable law.
II. Change-of-mind returns. For an eligible return that is not caused by a product defect, material discrepancy, or our error, you are generally responsible for the return shipping cost, provided that the allocation is permitted by applicable law and was adequately disclosed before purchase.
III. Estimated large-item return shipping cost. Before completing a purchase of a large or bulky item, customers should be able to review a reasonable estimate of the potential return shipping cost. As a general estimate only, returning a large item may cost approximately US$15.00–US$25.00, with the actual amount varying above or below this range depending on the item's dimensions, weight, packaging, shipping origin, destination, carrier, and service level. This estimate is not a guaranteed price, a fixed fee, or a shipping quote. Where the expected return cost is materially different, we will provide a more appropriate estimate before purchase whenever reasonably possible.
IV. Return labels. A prepaid return label will be supplied when included in the applicable return arrangement. A label is not guaranteed to be included in every package. If a label is missing, unusable, or does not cover the required shipment, contact us before dispatching the item. We will explain the applicable arrangements and cost responsibility.
V. Refund of shipping charges. For confirmed defects, incorrect products, or other circumstances in which we are responsible for the return, we will cover applicable return shipping and refund original shipping charges where required by this policy or applicable law. For change-of-mind returns, original shipping charges will be handled according to the checkout disclosures and applicable requirements.
VI. No undisclosed deductions. We will not impose an undisclosed restocking fee or make a deduction that is prohibited by applicable law. Any permitted deduction will be explained with its basis before the refund is finalized.
8. Product Inspection and Customer Responsibilities
I. Accurate information. Customers should provide accurate order details and a truthful description of the issue. Supporting images or videos should reasonably reflect the product's actual condition.
II. Reasonable care. Please package returned products securely and include the accessories or components required by the return instructions. Retain tracking information until the return or exchange is complete.
III. Inspection standards. We may inspect a returned product to verify its condition and the stated reason for return. Ordinary handling necessary to inspect a product will not, by itself, be treated as misuse or as an automatic reason to deny a claim.
IV. Transit risk and lost parcels. Please use a traceable shipping method and retain proof of dispatch. If a return parcel appears lost or delayed, contact us with the tracking details so we can assist with the available carrier information. This provision does not remove any responsibility imposed on us by applicable law.
V. Claim review. We will assess requests individually and communicate the outcome and any available remedy. We will not use this review process to delay or deny a refund, repair, replacement, or other remedy that is legally due.
9. Statutory Rights and Policy Interpretation
I. Rights preserved. Nothing in this policy is intended to waive, exclude, or restrict any consumer right, statutory warranty, remedy, or protection that cannot lawfully be waived, excluded, or restricted.
II. Applicable law. Consumer protection and warranty requirements may differ by state, product category, and transaction. Where mandatory law provides a more protective right or remedy than this policy, the mandatory requirement will prevail to the extent of the inconsistency.
III. Commercial policy versus guarantee. The 40-day commercial return and exchange window is separate from the two-year limited conformity guarantee. The expiration of the commercial return window does not automatically terminate a valid claim under the guarantee or any longer period provided by applicable law.
IV. Policy updates. Any prospective update to this policy will be published on this page. An update will not retroactively remove a right or remedy that has already accrued or otherwise impair a consumer protection that applicable law requires us to preserve.
10. Contact Dalenoravel
For return requests, exchange arrangements, conformity guarantee claims, or refund inquiries, please contact our customer service team.
Business Name: Dalenoravel
Address: 47, Naka-dori, Ono-machi, Ono-machi, Tamura-gun, Fukushima 963-3401, Japan
Telephone: +81 247-72-2111
Email: assist@dalenoravel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (CT)
Please include your order number and the email address associated with your purchase so that we can identify your transaction and assist you efficiently.
11. Related Policies and Important Information
For complete information about your purchase, shipping arrangements, payment processing, privacy rights, and the terms governing your use of our website, please review the following separate pages.
III. Terms and Conditions
IV. Privacy Policy
VI. Payment Policy
VII. Legal Notice
VIII. About Us
IX. Contact Us
Thank you for shopping with Dalenoravel. We appreciate your trust and will work to resolve eligible return, exchange, warranty, and refund requests fairly, transparently, and in accordance with applicable consumer protection requirements.