Payment Policy

At Dalenoravel, we aim to make the payment process clear, secure, and straightforward for customers shopping through our online store. This Payment Policy explains the payment methods available at checkout, how order payments are handled, what charges may apply, and how payment-related questions and refunds are addressed.

This policy should be read together with our Terms and Conditions, Shipping Policy, Return and Refund Policy, and Cancellation Policy.

1. Accepted Payment Methods

Dalenoravel accepts eligible payment methods displayed on the checkout page. Depending on availability, payment authorization, and the payment services enabled for your transaction, supported card networks may include Visa, Mastercard, American Express, Discover, and JCB.

I. Only payment methods actually displayed and available at checkout can be used to place an order. The availability of a particular card network or payment option may vary depending on the checkout configuration and the payment provider's requirements.

II. Your payment must be authorized and processed through an available checkout payment method. We do not guarantee that every card or payment instrument will be accepted.

III. Before submitting your order, please review the payment options presented at checkout and confirm that your selected method is suitable for your purchase.

2. Order Submission and Payment Confirmation

When placing an order, customers are responsible for providing accurate billing information, shipping details, and contact information.

I. An order is subject to successful payment processing and any applicable payment authorization or verification procedures. A payment attempt, pending authorization, or order confirmation message does not by itself guarantee that an order has been accepted for fulfillment.

II. After the order has been recorded and the applicable payment process has been completed, we will send an order confirmation email to the email address provided at checkout. The confirmation will contain available order details, such as the order number and items purchased.

III. If you do not receive an order confirmation or are uncertain whether your payment was completed, please contact us before placing the same order again. This helps us investigate the transaction and reduce the risk of duplicate orders.

IV. If a transaction is declined, remains pending, requires additional verification, or is flagged for review, order processing may be delayed or the order may not proceed. Where an order cannot be accepted or fulfilled, we will address any payment already collected in accordance with applicable law and our relevant store policies.

3. Prices, Currency, Shipping Charges, and Taxes

Unless otherwise stated, prices displayed on the Dalenoravel online store are in United States dollars (USD).

I. Standard shipping is free for orders with a qualifying merchandise subtotal of $79.00 or more. Orders with a merchandise subtotal below $79.00 are subject to a standard shipping fee of $9.90.

II. Unless the checkout page expressly states otherwise, the free-shipping threshold is calculated using the merchandise subtotal before shipping charges and applicable taxes. Discounts, excluded products, or other order adjustments may affect eligibility where clearly disclosed at checkout.

III. Applicable sales taxes and other charges collected by us, where required, are calculated according to the delivery address, the items purchased, and applicable tax rules. The order summary at checkout will show the charges collected through our checkout process before you submit your purchase.

IV. If any additional shipping charges, import duties, customs fees, or other charges may apply to your order and are not collected at checkout, the applicable responsibility and any material conditions should be disclosed in the relevant store policies or purchase information before you complete your order. We will not represent an order as having no additional charges where that representation would be inaccurate.

V. Please review the final order total, including the merchandise price, discounts, shipping charges, and applicable taxes, before submitting payment. The amount charged for an order should correspond to the authorized transaction and the order details, subject to any clearly disclosed and lawfully applicable adjustments.

VI. If a pricing, calculation, or checkout display error is identified, we will review the affected order and handle the matter in accordance with applicable law and our Terms and Conditions. We will not use an undisclosed additional charge to complete a purchase.

4. Payment Authorization and Declined Transactions

Payment authorization and settlement are subject to the requirements of the applicable payment provider and card issuer.

I. A payment may be declined, delayed, or require further verification because of incorrect payment information, insufficient available funds, card restrictions, issuer security controls, suspected unauthorized activity, or technical issues.

II. If your payment is declined, verify the payment details you entered and contact your card issuer if necessary. You may also try another payment method that is available at checkout.

III. An amount shown as pending on your account may be a temporary authorization rather than a completed charge. The timing of any release or reversal depends on the payment provider and card issuer.

IV. If your account shows a completed charge but you have not received an order confirmation, contact our customer service team with your order details and relevant transaction information. We will review the information available and help determine the appropriate next step.

5. Payment Processing and Information Security

We use the payment processing options made available through our online store to facilitate payment authorization and transactions. The payment information required to complete a purchase may be processed by the relevant payment provider, card network, or card issuer.

I. Payment processing and authorization are subject to the terms, security procedures, and requirements of the applicable payment service providers. We do not guarantee that every transaction will be approved or that payment services will always be available without interruption.

II. We take reasonable measures appropriate to our operations to protect information handled through the checkout process. The specific payment information collected, the purposes for which personal information is used, and the circumstances in which information may be disclosed are described in our Privacy Policy.

III. Please enter payment information only through the payment fields provided by our official checkout. Do not send your full payment card number, card security code, password, or other sensitive authentication information to us by email or through an unsecured communication channel.

IV. We do not ask customers to provide their full card security code by email to resolve an order issue. If you receive a suspicious payment request claiming to be from Dalenoravel, do not provide sensitive payment credentials. Contact us through the contact details published on our website.

V. Payment processing may involve service providers that handle information on our behalf or independently under their applicable terms and privacy practices. Please refer to our Privacy Policy and the relevant provider's disclosures for additional information.

6. Refunds and Payment Reversals

Refund eligibility, cancellation conditions, return requirements, and any applicable return shipping costs are governed by our Return and Refund Policy and Cancellation Policy.

I. Where a refund is approved, it will generally be issued to the original payment method used for the purchase, unless another method is required or permitted by applicable law or agreed upon with the customer.

II. Once a refund has been submitted for processing, the time required for the funds to appear in your account depends on the payment provider, card issuer, financial institution, and payment method. Although processing may begin promptly after approval, we cannot guarantee a specific posting time controlled by a third party.

III. If a refund has been approved but does not appear within the timeframe indicated by your payment provider or financial institution, please contact us with your order number so we can review the status of the refund.

IV. A refund, cancellation, or payment reversal will be handled in accordance with the applicable order circumstances, our published policies, and applicable law. Nothing in this policy limits any non-waivable consumer rights.

7. Duplicate Charges, Unrecognized Transactions, and Payment Disputes

If you believe that a payment has been duplicated or that a transaction associated with Dalenoravel is unfamiliar, please contact us so that we can review the available order and payment information.

I. When reporting a possible duplicate charge, provide your order number, the email address associated with the purchase, the transaction date shown on your statement if available, and the transaction amount. Do not send your full payment card number or card security code.

II. We will review the available records to help determine whether the transactions relate to separate orders, duplicate completed charges, or temporary payment authorizations. Where a confirmed billing error is identified, we will take appropriate corrective action in accordance with applicable law and the relevant payment procedures.

III. If you do not recognize a transaction or suspect unauthorized use of your payment method, contact your card issuer or financial institution promptly. You may also notify us so that we can investigate any transaction associated with our store.

IV. Customers retain any applicable rights to dispute transactions through their card issuer, payment provider, or other available channels. Contacting us does not waive those rights or require you to delay reporting suspected unauthorized activity.

8. Contact Us

For questions about payment methods, order confirmations, declined transactions, billing discrepancies, or refund status, please contact Dalenoravel using the information below.

Business Name: Dalenoravel

Address: 47, Naka-dori, Ono-machi, Ono-machi, Tamura-gun, Fukushima 963-3401, Japan

Telephone: +81 247-72-2111

Email: assist@dalenoravel.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (CT)

When contacting us, please provide your order number, the email address used for the purchase, and a brief description of the issue. For your protection, do not include your full payment card number, card security code, account password, or other sensitive authentication credentials.

9. Related Policies

For complete information about your purchase, please review the following policies on our website.

I. Shipping Policy — shipping charges, fulfillment, delivery arrangements, and related shipping information.

II. Return and Refund Policy — return eligibility, return procedures, refund conditions, and applicable return costs.

III. Cancellation Policy — order cancellation eligibility and the handling of payments associated with canceled orders.

IV. Terms and Conditions — the general terms governing use of our website and purchases from our store.

V. Privacy Policy — the collection, use, disclosure, and protection of personal information.

VI. Cookie Policy — information about cookies and similar technologies, where applicable.

VII. Legal Notice — additional business and legal information about Dalenoravel.

VIII. About Us — information about our store and business.

IX. Contact Us — our customer service contact information and available support channels.

Dalenoravel aims to provide clear payment information and to handle billing questions responsibly. Please review the applicable policies before completing your purchase and contact us if you need assistance with a transaction.