Cancellation Policy
At Dalenoravel (“we,” “us,” or “our”), we understand that customers may need to change or cancel an order after completing a purchase. This Cancellation Policy explains how to submit a cancellation request, when an order may be eligible for cancellation, and how refunds are handled.
Our cancellation procedures are designed to provide clear information about order processing and customer service while respecting applicable consumer protection requirements.
1. Order Cancellation Eligibility
1.1 Cancellation Requests Within 48 Hours
You may request to cancel your order within 48 hours after placing it, provided that the order has not already been shipped or dispatched and remains eligible for cancellation.
For eligible orders that have not been dispatched, we will review your request and, if approved, cancel the order and initiate the applicable refund.
Order processing, inventory allocation, packaging, and shipping arrangements may begin before this period expires. We therefore recommend contacting us as soon as possible if you wish to cancel an order.
Submitting a cancellation request does not automatically cancel your order. Your order remains active unless and until we confirm that the cancellation has been approved, except where cancellation takes effect under applicable law.
1.2 Cancellation Requests After 48 Hours
After the initial 48-hour period, cancellation under our standard procedure may no longer be available, particularly if the order has entered processing, packaging, or shipment preparation.
If your order has already been shipped or dispatched, we ordinarily cannot stop the shipment through our standard cancellation process. You may contact us for guidance regarding delivery refusal, if available, or request a return after delivery in accordance with our Return and Refund Policy.
Any return, refund, or delivery-related costs will be handled in accordance with the applicable policy disclosures and applicable law.
1.3 Exceptions Required by Applicable Law
The time limits and procedures described in this policy do not eliminate or restrict any cancellation, refund, or other consumer rights that cannot lawfully be excluded.
If we cannot ship an order within the applicable promised timeframe, or if another circumstance triggers a cancellation or refund obligation under applicable law, we will provide the required notice and honor the applicable rights and remedies.
For example, certain delayed-shipment situations may require us to notify you of the delay, obtain your consent to an extension where required, or provide a cancellation option and refund.
2. How to Request an Order Cancellation
2.1 Contact Our Customer Service Team
To request cancellation, please contact Dalenoravel as soon as possible using the email address or telephone number listed in the Contact Us section of this policy.
I. Order identification: Provide your order number and order confirmation, if available.
II. Contact verification: Include the email address or telephone number associated with your purchase so we can locate and verify the order.
III. Cancellation request: Clearly state that you wish to cancel your order and identify the items you want to cancel if the order contains multiple products.
Please do not send full payment card numbers, security codes, passwords, or other unnecessary sensitive financial information when contacting customer service.
2.2 Review and Cancellation Confirmation
After receiving your request, we will review the order status and determine whether cancellation remains possible.
I. Eligible and unshipped orders: If cancellation is approved, we will confirm the cancellation and initiate the applicable refund.
II. Orders already dispatched: If shipment has already occurred, we will explain the available options under our Return and Refund Policy and any applicable delivery procedures.
III. Requests that cannot be approved: If we cannot cancel the order through our standard process, we will explain the reason and provide any available next steps, subject to applicable law.
Please retain our cancellation confirmation and any related correspondence for your records.
3. Refund Method and Processing Time
3.1 Original Payment Method
Approved cancellation refunds will generally be issued to the original payment method used for the transaction, subject to payment provider requirements and applicable law.
Dalenoravel accepts supported payment methods as displayed at checkout. Depending on the payment method selected and its availability, supported card networks may include American Express, Discover, JCB, Mastercard, and Visa.
We will not promise a refund to a different payment method unless the alternative is permitted by the relevant payment provider and applicable law.
3.2 Refund Processing Time
For approved cancellations, we generally aim to initiate the refund within 1–3 business days after cancellation approval and confirmation that the order is eligible for cancellation.
After the refund has been initiated, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, and payment method.
The 1–3 business-day period refers to our expected internal refund initiation timeframe, not a guarantee that the funds will be credited to your account within that same period.
If your refund has not appeared within the expected timeframe provided by your payment provider, please contact us with your order number. We will review the available transaction information and assist where reasonably possible.
If applicable law requires an earlier refund or a different procedure, we will follow that requirement.
3.3 Refunds for Shipping Delays or Other Legally Protected Cancellations
If an order must be canceled because of a shipping delay or another circumstance covered by applicable consumer protection requirements, we will handle the cancellation and refund in accordance with the applicable legal requirements.
Where required, refunds will include the amounts that must legally be returned, and we will not impose cancellation conditions or deductions that are prohibited by law.
4. Orders That Cannot Be Canceled Through the Standard Process
4.1 Orders Already Shipped
Once an order has been dispatched, it ordinarily cannot be canceled through our standard cancellation procedure.
If you no longer wish to keep the product, please review our Return and Refund Policy for the applicable return conditions, eligibility requirements, and refund procedures.
4.2 Incorrect, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective product, please contact our customer service team with your order number and a description of the issue.
We will review the circumstances and explain the available resolution in accordance with our applicable policies and legal obligations. Nothing in this Cancellation Policy limits any rights or remedies available to you under applicable law.
5. Contact Us
For cancellation requests, order status inquiries, or refund questions, please contact our customer service team using the information below.
Business Name: Dalenoravel
Address: 47, Naka-dori, Ono-machi, Ono-machi, Tamura-gun, Fukushima 963-3401, Japan
Telephone: +81 247-72-2111
Email: assist@dalenoravel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (CT)
When contacting us, please include your order number and the contact information associated with your purchase. We will use this information to locate your order and respond to your inquiry.
6. Related Policies
Please review the following policies for additional information about purchases, shipping, returns, payments, and your use of our website.
III. Terms and Conditions
IV. Payment Policy
VI. Contact Us
These policies should be read together where relevant. If a provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Thank you for choosing Dalenoravel. We appreciate your business and will make reasonable efforts to handle eligible cancellation requests clearly and efficiently.