Privacy Policy
At Dalenoravel (“Dalenoravel,” “we,” “us,” or “our”), we respect your privacy and are committed to handling personal information transparently and responsibly. This Privacy Policy explains how we collect, use, disclose, retain, protect, and transfer personal information when you visit our website, purchase our products, communicate with our customer service team, or interact with our online store and related services.
This Privacy Policy is intended for customers and visitors in the United States and other locations where our online store may be accessed. The privacy rights and legal requirements applicable to you depend on your location, our activities, and the laws that apply to the relevant processing.
Where applicable law requires consent for a particular activity, we will obtain that consent before carrying out the activity. Accessing our website does not, by itself, constitute consent to processing for which consent is legally required.
1. Scope and Personal Information We Collect
This Privacy Policy applies to personal information collected through our website, online store, checkout process, customer service channels, marketing communications, and other interactions directly related to our services.
I. Identity and Contact Information. We may collect your name, email address, telephone number, billing address, shipping address, and other contact details you voluntarily provide.
II. Order and Transaction Information. We may collect order numbers, purchased products, quantities, transaction amounts, payment status, shipping information, delivery status, return requests, refund records, and related customer service history.
III. Payment Information. Payments may be processed by third-party payment processors or payment service providers. We may receive payment confirmations, transaction identifiers, payment method details, billing information, and other information needed to administer an order. Full payment card numbers and security codes are generally handled by the applicable payment processor rather than stored by us, depending on the payment method and configuration.
IV. Device and Usage Information. When you visit our website, certain technical information may be collected, including your IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, session information, approximate location inferred from your IP address, and interactions with website features.
V. Communications and Customer Service Information. We may collect information contained in messages, support requests, product inquiries, complaints, feedback, and other communications you send to us.
VI. Marketing and Preference Information. Where applicable, we may collect your subscription status, communication preferences, records of marketing consent or withdrawal, cookie choices, and privacy request history.
VII. Information from Service Providers. We may receive transaction status, fraud indicators, delivery updates, analytics information, and other relevant information from payment processors, shipping providers, hosting providers, analytics services, and other service providers involved in operating our store.
We do not intentionally request personal information that is unnecessary for the relevant service. Please do not submit sensitive personal information through general customer service channels unless it is specifically required and we have provided an appropriate method for doing so.
2. How We Collect Personal Information
I. Directly from You. We collect information when you place an order, complete checkout, create or use an account where available, contact customer service, subscribe to marketing communications, submit a review, or otherwise provide information voluntarily.
II. Automatically Through the Website. Our website and the technologies supporting it may collect technical information, browsing activity, device information, and interactions with website features through server logs, cookies, pixels, and similar technologies, subject to applicable requirements and your preferences.
III. From Service Providers and Business Partners. We may receive information from payment processors, shipping and fulfillment providers, fraud prevention services, website hosting providers, analytics providers, and advertising partners where their services are enabled.
IV. From Other Lawful Sources. Where permitted by applicable law, we may obtain information from publicly available sources or other lawful sources when reasonably necessary to prevent fraud, protect our services, or address a legitimate operational or legal need.
3. Cookies and Similar Technologies
3.1 What Cookies Are
Cookies are small data files stored on your browser or device. We and our service providers may also use pixels, tags, local storage, software development tools, and similar technologies to support website functions, remember preferences, analyze traffic, measure advertising performance, and understand interactions with our website.
These technologies may collect information about your browser, device, session, browsing activity, referral source, and interactions with advertisements or website content.
3.2 Categories of Cookies and Similar Technologies
I. Strictly Necessary Technologies. These technologies support functions required to operate the website or provide services you request, including shopping cart functionality, checkout, session management, security, and fraud prevention.
II. Functional Technologies. These technologies may remember preferences, such as language, region, or other website settings, where these features are available.
III. Analytics Technologies. Where enabled, these technologies help us understand website traffic, usage patterns, technical performance, and errors so that we can maintain and improve our services.
IV. Advertising and Measurement Technologies. Where enabled, these technologies may measure advertising effectiveness, attribute purchases to advertising campaigns, or support personalized or targeted advertising. Depending on the technology and data use, these activities may be considered targeted advertising, sharing, or a sale of personal information under applicable privacy laws.
3.3 Cookie Preferences and Consent
Where required by applicable law, we will provide a cookie consent mechanism that allows you to accept, reject, or manage non-essential cookies and similar technologies. Technologies requiring prior consent will not be activated before the required consent is obtained.
Strictly necessary technologies may operate without consent where legally permitted. You may change your choices through the website's cookie settings, where available, or through your browser settings.
Blocking or deleting certain cookies may affect shopping cart functionality, checkout, saved preferences, or other website features. Deleting cookies does not necessarily delete information previously collected by us or our service providers.
3.4 Privacy Preference Signals
Where required by applicable law, we will process recognized browser-based opt-out preference signals, including Global Privacy Control where applicable, in accordance with the requirements governing the relevant processing. The effect of a signal will depend on the applicable law, the signal received, and the data use to which it relates.
4. How We Use Personal Information
We use personal information for purposes reasonably related to operating our online store, providing requested services, and meeting applicable obligations.
I. Order Processing and Fulfillment. To accept and administer orders, process or verify payments, arrange shipping, provide order updates, handle returns and refunds, and respond to transaction-related inquiries.
II. Customer Service. To answer questions, investigate complaints, resolve purchase issues, process requests, and communicate information necessary to provide customer support.
III. Website Operation and Improvement. To maintain website functionality, troubleshoot errors, understand website usage, improve navigation, and evaluate the performance of our services.
IV. Security and Fraud Prevention. To verify transactions, identify suspicious activity, protect our website and customers, prevent unauthorized purchases, and investigate potential fraud or abuse.
V. Marketing and Advertising. Where permitted and, where required, with your consent, to send promotional communications, provide information about products, measure advertising effectiveness, and manage marketing preferences. You may unsubscribe from marketing emails using the unsubscribe instructions provided in the message. Where applicable, you may also opt out of targeted advertising or other regulated data uses through the privacy choices made available to you.
VI. Accounting and Business Administration. To maintain appropriate transaction records, administer refunds, manage financial reporting, and fulfill applicable tax, accounting, and recordkeeping obligations.
VII. Legal Compliance and Protection. To comply with applicable laws, respond to lawful requests, establish or defend legal claims, enforce our terms, and protect the rights, property, safety, and legitimate interests of Dalenoravel and others.
We will not use personal information for materially different purposes in a manner prohibited by applicable law. Where additional notice or consent is required, we will provide it as applicable.
5. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.
I. E-Commerce Platform and Website Providers. Our online store may rely on Shopify and related technical service providers to host and operate the store, support checkout, maintain security, and provide e-commerce functionality.
II. Payment Processors and Financial Service Providers. These providers process payments, authorize transactions, facilitate refunds, and help detect or prevent payment fraud.
III. Shipping and Fulfillment Providers. These providers receive information necessary to prepare, dispatch, track, and deliver orders, including relevant recipient and delivery details.
IV. Analytics and Advertising Providers. Where enabled, these providers may receive device identifiers, cookie identifiers, IP addresses, browsing events, purchase events, and related information to provide analytics, measure advertising, or support advertising activities. Certain disclosures may constitute a sale, sharing, or targeted advertising under applicable law.
V. Customer Support and Communications Providers. These providers may process contact details and communications to support customer inquiries, order notifications, and marketing communications where enabled.
VI. Professional Advisers and Public Authorities. We may disclose information to legal, accounting, or other professional advisers, courts, regulators, law enforcement agencies, or other authorities where reasonably necessary and legally permitted or required.
VII. Business Transfers. Personal information may be disclosed as part of a proposed or completed merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements and appropriate safeguards.
We do not authorize service providers to use personal information for purposes inconsistent with the services they provide and the arrangements governing their processing, subject to applicable law. We do not claim that every recipient is contractually restricted in the same way; the relevant obligations depend on the service, the applicable agreement, and the law.
6. Sale, Sharing, and Targeted Advertising
Dalenoravel does not treat every disclosure of personal information as a sale. However, certain disclosures to advertising or analytics partners may qualify as a sale, sharing, or targeted advertising under applicable privacy laws, even where no money is paid directly in exchange for the information.
I. Your Opt-Out Choices. Where applicable, you may opt out of the sale or sharing of personal information or its use for targeted advertising. You may exercise these rights through the privacy controls provided on our website or by contacting us using the information in the Contact section.
II. Browser-Based Signals. Where legally required, we will process recognized opt-out preference signals in accordance with applicable requirements.
III. Scope of an Opt-Out. The scope and effect of your request will depend on applicable law and the data processing involved. An opt-out may not prevent disclosures necessary to complete an order, provide a requested service, maintain security, or comply with legal obligations where those disclosures are otherwise permitted.
IV. Marketing Email Preferences. You may unsubscribe from promotional emails at any time using the unsubscribe mechanism provided in the message. Unsubscribing from marketing communications does not necessarily stop transactional communications needed to complete or administer an order.
We will not represent that we never sell or share personal information unless our actual data practices support that statement.
7. International Data Transfers
Dalenoravel operates using contact details associated with Japan and serves customers who may be located in the United States. Personal information may therefore be processed or accessed across national borders when necessary to operate our online store and provide related services.
7.1 Countries and Categories of Recipients
I. Japan. Personal information may be transferred to or accessed from Japan by Dalenoravel for customer service, order administration, business operations, recordkeeping, and handling privacy requests.
II. United States. Personal information may be processed in the United States by relevant service providers or infrastructure supporting customers, payments, analytics, advertising, or other store operations, depending on the services used and their configurations.
III. Other Countries. Shopify and other service providers may process or access personal information in additional countries where their relevant affiliates, infrastructure, or subcontractors operate. The specific countries depend on the providers, products, account settings, and applications enabled on our store. We will not represent an unverified list of countries as exhaustive or definitive.
7.2 Safeguards for International Transfers
Where personal information is transferred internationally, we seek to apply safeguards appropriate to the nature of the information, the destination, the recipient, and applicable legal requirements.
I. Contractual Safeguards. Where appropriate and legally required, we rely on contractual data protection obligations with service providers and other recipients, including restrictions on unauthorized use and disclosure, confidentiality obligations, and requirements relating to security and assistance with applicable privacy obligations.
II. Technical and Organizational Safeguards. Depending on the service and processing arrangement, safeguards may include access controls, authentication measures, encryption in transit, security monitoring, data minimization, and restrictions on personnel access.
III. Legally Required Transfer Mechanisms. Where required for a particular transfer, we will rely on an applicable legal transfer mechanism or other permitted basis, which may include an adequacy decision, approved contractual safeguards, or another mechanism recognized under the relevant law.
IV. Recipient Responsibilities. Third-party recipients may independently process information under their own legal obligations and privacy notices. Their processing is subject to the applicable contracts, laws, and responsibilities governing their services.
No safeguard can eliminate every risk associated with international data transfers. We will take reasonable steps appropriate to the relevant processing and applicable legal requirements.
8. Data Security and Retention
8.1 Security Measures
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, loss, or misuse.
I. Access Controls. Access to personal information is intended to be limited to individuals and service providers who need it for legitimate business or service purposes.
II. Technical Protection. Depending on the systems and services involved, security measures may include authentication controls, secure transmission, monitoring, and other measures designed to reduce the risk of unauthorized access.
III. Service Provider Security. We rely on relevant service providers to maintain safeguards appropriate to the services they provide and the information they process, subject to applicable agreements and law.
No website, transmission method, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security. We will take reasonable steps to respond to security incidents and meet any applicable notification obligations.
8.2 Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal requirements.
I. Order and Transaction Records. These records may be retained as needed to complete transactions, provide customer service, administer returns and refunds, maintain accounting records, and meet applicable tax or legal obligations.
II. Customer Communications. Communications may be retained for as long as reasonably necessary to resolve inquiries, maintain appropriate service records, address disputes, or meet legal obligations.
III. Marketing and Consent Records. Subscription status, consent records, unsubscribe requests, and relevant privacy preferences may be retained as needed to administer communication choices, demonstrate compliance, and prevent unwanted communications.
IV. Technical and Analytics Records. Technical logs, cookie-related records, and analytics information may be retained according to the configuration of the relevant systems, the purpose of collection, and applicable requirements.
V. Deletion or De-identification. When information is no longer reasonably necessary and no legal or other permitted retention basis applies, we will take reasonable steps to delete, de-identify, or otherwise securely dispose of it.
Retention periods may vary depending on the type of information, the purpose for which it was collected, the configuration of third-party services, and applicable legal obligations.
8.3 Deletion Requests and Backup Copies
When we approve a deletion request, we will take reasonable steps to delete the eligible information from systems under our control, subject to applicable exceptions. Information retained for legal, security, accounting, fraud prevention, or dispute-related purposes will be restricted to the relevant permitted purpose.
Copies held in routine backups may remain until removed through the applicable backup lifecycle, subject to security measures and applicable legal requirements. We will not use this provision to avoid a legally required deletion.
9. Your Privacy Rights
Depending on your state of residence and the privacy laws applicable to our processing, you may have some or all of the rights described below. These rights are subject to applicable conditions, exemptions, and verification requirements.
9.1 Right to Know and Access
You may have the right to confirm whether we process your personal information and to request access to certain information about our collection, use, disclosure, and processing of your personal information.
9.2 Right to Correct
You may request correction of inaccurate personal information, taking into account the nature of the information and the purposes for which it is processed.
9.3 Right to Delete
You may request deletion of personal information we maintain about you, subject to applicable exceptions, including circumstances in which retention is legally required or otherwise permitted.
9.4 Right to Data Portability
Where applicable, you may request a copy of eligible personal information in a portable format that allows you to receive and, where technically feasible and legally required, transmit the information to another recipient.
9.5 Right to Opt Out
Where applicable, you may opt out of the sale of personal information, sharing for cross-context behavioral advertising, targeted advertising, or certain profiling activities that produce legal or similarly significant effects.
9.6 Right to Limit Certain Uses of Sensitive Personal Information
Where applicable under the relevant state privacy law, you may have the right to limit certain uses or disclosures of sensitive personal information. This right applies only to the extent provided by the law governing the relevant processing.
9.7 Right to Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time through the relevant settings or contact method. Withdrawal does not affect the lawfulness of processing carried out before withdrawal and does not prevent processing based on another valid legal basis where permitted.
9.8 Right to Appeal
Where applicable law provides a right to appeal a decision regarding a privacy request, you may request a review by contacting us and identifying the decision you wish to appeal. We will provide information about any applicable appeal procedure and respond within the period required by law.
9.9 Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law. We may provide different services or process information differently where a distinction is legally permitted, reasonably related to the value of the service, or otherwise allowed by applicable law.
10. How to Submit a Privacy Request
To exercise a privacy right or ask a question about our data practices, contact us at assist@dalenoravel.com.
I. Describe Your Request. Please identify the right you wish to exercise and provide sufficient information for us to understand the request.
II. Identity Verification. We may request reasonable information to verify your identity or authority to act on behalf of another person where required or permitted by law. We will seek to avoid collecting more information than is reasonably necessary for verification.
III. Authorized Agents. Where applicable law permits an authorized agent to submit a request on your behalf, we may request evidence of authorization and, where legally permitted, verify your identity directly.
IV. Response Time. We will acknowledge, review, and respond to eligible requests within the time required by applicable law. Where an extension is permitted and necessary, we will provide any required notice.
V. Denied Requests and Appeals. If we deny a request in whole or in part, we will explain the reason where required by law and provide any applicable appeal process.
VI. No Unnecessary Sensitive Information. Please do not include full payment card numbers, security codes, passwords, or other unnecessary sensitive information in your request.
11. Legal Bases and Processing Justifications
The legal basis for processing personal information depends on the applicable law and the activity involved. Where a particular law does not require a formal legal-basis framework, the following descriptions explain the principal purposes and justifications for our processing.
I. Contractual Necessity. We process information as necessary to fulfill an order, provide a requested service, process a payment, arrange delivery, or handle a return, refund, or purchase-related inquiry.
II. Consent. Where required, we rely on consent for activities such as certain non-essential cookies, tracking technologies, or marketing communications. You may withdraw consent through the applicable settings or contact method.
III. Legal Obligations. We may process or retain information to comply with applicable tax, accounting, consumer protection, regulatory, or recordkeeping obligations.
IV. Legitimate Interests and Permitted Business Purposes. Where recognized by applicable law, we may process information for purposes such as website security, fraud prevention, technical troubleshooting, service improvement, and protection of legal rights, subject to applicable requirements and individual rights.
These descriptions do not override any stricter requirements that apply to a specific activity or jurisdiction.
12. Children's Privacy
Our online store is intended for a general consumer audience and is not directed to children under the age of thirteen. We do not knowingly collect personal information online from children under thirteen in a manner prohibited by applicable law.
If you believe a child has provided personal information to us in circumstances where collection was not permitted, please contact us at assist@dalenoravel.com. We will review the matter and take appropriate steps in accordance with applicable law.
Where a particular product, service, or audience creates additional obligations concerning children or minors, we will apply the requirements relevant to that activity.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media services, or other external platforms. Those services may collect or process personal information under their own privacy policies and terms.
I. Independent Services. We do not control the privacy practices of independent third-party websites or services merely because they are linked to our store.
II. Review Before Providing Information. We encourage you to review the privacy notices of third-party services before providing personal information directly to them.
III. Integrated Services. When a third-party service is integrated into our website, information may be processed according to the integration, your choices, the relevant service terms, and applicable law.
14. Email Marketing and Other Communications
We may send transactional communications necessary to administer purchases, provide order updates, respond to customer inquiries, or address matters relating to your transaction.
I. Promotional Emails. Where permitted and, where required, with your consent, we may send promotional emails about products, offers, or store updates.
II. Unsubscribe Requests. You may opt out of promotional emails through the unsubscribe instructions provided in the message. We will process opt-out requests as required by applicable law.
III. Transactional Messages. Unsubscribing from promotional emails does not necessarily stop essential transactional or service communications.
IV. Other Marketing Channels. If we introduce SMS marketing or other direct marketing channels, we will provide the notices, consent mechanisms, and opt-out methods required by the laws applicable to those communications.
15. Changes to This Privacy Policy
We may revise this Privacy Policy when our business operations, website features, service providers, data practices, or applicable legal requirements change.
Where a change requires additional notice or consent under applicable law, we will provide the appropriate notice or obtain the required consent.
The Privacy Policy published on our website describes the practices applicable to the relevant version. We encourage you to review this page periodically.
16. Contact Information
For questions about this Privacy Policy, privacy requests, or concerns about how personal information is handled, contact Dalenoravel using the information below.
Business Name: Dalenoravel
Address: 47, Naka-dori, Ono-machi, Ono-machi, Tamura-gun, Fukushima 963-3401, Japan
Telephone: +81 247-72-2111
Email: assist@dalenoravel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (CT)
Please do not send full payment card numbers, card security codes, passwords, or unnecessary sensitive information by email or through general customer service channels.
17. Related Policies
For further information about our online store, purchases, shipping, returns, payments, and business contact details, please review the relevant policies and pages below.
III. Cancellation Policy
VI. Payment Policy
VII. Legal Notice
VIII. About Us
IX. Contact Us